Support
We're here 24/7
Our technical team is on duty in the data center day and night, and networks and systems are monitored continuously.
Process
How your request is handled
01 / 04
Report
Report by phone or email; you receive a ticket number.
02 / 04
Triage
The request is prioritised by impact and assigned to an engineer.
03 / 04
Response
Our engineer responds remotely or on site and keeps you informed.
04 / 04
Close
The fix is confirmed and a root-cause report is shared if needed.
FAQ
Frequently asked questions
How do I report a fault?
Call our 24/7 line (+90 850 250 40 40) or email destek@netfactor.com.tr. Include your service name and the affected IP or server.
How will I hear about planned maintenance?
We notify your registered email address in advance of any work that may affect your service.
When can I visit the data center?
Visits are by appointment. Plan a date and time with support; we verify identity at the entrance.
How do I request more IP addresses?
Email support or sales with your justification; we assign addresses according to RIPE policy.
Who handles billing questions?
Call our customer service line (+90 800 261 70 15).